At Deals Raimenti Store, we strive to make your shopping experience as seamless as possible. Below, you’ll find detailed information about our shipping and return policies to ensure you have all the information you need.
Shipping Information
We offer two shipping options to cater to your needs:
- Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.
Please note that order processing takes 1-2 business days before your item is dispatched.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process within 15 days of receiving your order.
Return & Exchange Policy
To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please note that the following items are non-returnable and non-exchangeable:
- Swimwear (for hygiene reasons)
- Items marked as final sale
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Send an email to [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to proceed, including the return address and any necessary forms.
- Package Your Item: Securely pack the item in its original packaging, including all tags and accessories.
- Ship Your Return: Send the package to the provided address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.
- Confirmation: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and process your return. Shipping fees for the new item will be waived if the exchange is due to a defect or error on our part.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. Thank you for shopping with Deals Raimenti Store!
Note: Please ensure that all items are returned in their original condition and packaging to be eligible for a refund or exchange.