At Deals Raimenti Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please read the following information carefully to understand our policies and procedures.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please note that certain items are non-returnable and non-exchangeable, including:
- Swimwear (for hygiene reasons)
- Items marked as final sale
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Send an email to [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to proceed, including the return address and any necessary forms.
- Package Your Item: Securely pack the item in its original packaging, including all tags and accessories.
- Ship Your Return: Send the package to the provided address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.
- Confirmation: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and process your return. Shipping fees for the new item will be waived if the exchange is due to a defect or error on our part.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear Deals Raimenti Store Team,
I would like to request a return/exchange for my recent order (#12345). Below are the details:
- Item(s) to Return/Exchange: [List the item(s) and their quantities]
- Reason for Return/Exchange: [Provide a brief explanation]
- Preferred Resolution: [Refund/Exchange]
Please provide further instructions on how to proceed.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected].
Thank you for shopping with Deals Raimenti Store!