Welcome to Deals Raimenti Store! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to contact our customer service team at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of stylish apparel, including coverups, dresses, shorts, skirts, sportswear, and swimwear. Our collections are designed to cater to fashion-forward individuals who value quality and affordability.
2. Are your products available in all sizes?
Yes, we strive to offer a variety of sizes to accommodate different body types. Please refer to the size chart available on each product page to find the best fit for you.
3. Do you offer plus-size options?
Yes, we have a selection of plus-size options available in our collections. Check the product descriptions for specific sizing details.
Shipping & Delivery
1. What shipping options do you offer?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which typically takes 15-25 business days.
2. How long does it take to process my order?
Orders are processed within 1-2 business days. Once processed, you will receive a confirmation email with a tracking number to monitor your shipment.
3. Do you ship internationally?
Yes, we ship worldwide, except to Asia and a few remote areas. If you have any questions about shipping to your location, please contact us at [email protected].
Returns & Exchanges
1. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in their original condition with all tags attached. For more details, please visit our Returns page.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and the reason for the return. We will guide you through the process.
3. Will I receive a refund for the shipping cost?
Shipping costs are non-refundable. However, if you received a defective or incorrect item, we will cover the return shipping costs.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. Your privacy and security are our top priorities.
3. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.
Customer Service
1. How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM CST. We strive to respond to all inquiries within 24 hours.
3. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery in real-time.